Pre-sale Service

1. Consulting service: Detailed introduction of equipment information, performance and quality to clients, 24/7 online service for product inquiry and technical consultation.
2.  Proposal designed: Free consultancy on solids control plan according to clients’ requirements and operational environment, optimal proposal for individual clients.

Sale Service

Within 1 week after equipments are delivered, the sales staff will contact the user to inqiure about acceptance and other conditions. Sales stuff will supervise equipment operation process and offer installation services.

After-sale Service

1. Operation training: Free service for first time commissioning and training up clients engineer, until the system is running in a best condition and the engineer able to operate and maintain.
2. Technical support: free telephone service and 12 hours online counseling, we will call back at once and guide the user to solve problem when we receive the user ’s technical support requirement or disorder report.
3. Remote network support: Online technical support through company website and email. Please visit us at: www.brightwaysolids.com.
4. Job site service: We will arrange engineer  leave for job site within 8 hour after receiving report as clients request.
5. Customer following: Engineer will visit the customer regularly when equipment test run, to inspect the equipment run condition and supply proposal of equipment maintenance.
6. Service management of supervision: Please feedback to the headquarter if you are dissatisfied with our engineer, another engineer will be arranged soon to solve the problem.